1. Acceptance of Terms
By subscribing to Altralink services, accessing our website, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
These terms constitute a legal agreement between you ("Customer," "you," or "your") and Altralink ("Company," "we," "us," or "our") and govern your use of all Altralink services including internet, cable television, and related services.
2. Service Description
Altralink provides internet access, cable television, and related telecommunications services ("Services") subject to the following terms:
Internet Services
- High-speed internet access at various speed tiers
- 24/7 technical support for service-related issues
- Equipment rental and installation services
- Network security and spam filtering
Cable Television Services
- Digital cable television programming packages
- Premium channel add-ons and pay-per-view content
- Digital video recording (DVR) services
- On-demand content library access
3. Service Availability and Installation
Service availability is subject to technical feasibility and geographic coverage:
- Services are available only in designated service areas
- Installation requires suitable premises and customer cooperation
- We reserve the right to decline service based on technical limitations
- Installation appointments are scheduled subject to technician availability
- Customer must provide access to premises during agreed installation times
4. Pricing and Payment Terms
Service charges and payment obligations:
Billing and Charges
- Monthly service charges are billed in advance
- Installation and equipment fees are billed separately
- Taxes and regulatory fees are additional
- Prices are subject to change with 30 days notice
Payment Requirements
- Bills are due within 30 days of the billing date
- Late payments may incur additional charges
- Returned payment fees may apply
- Services may be suspended for non-payment
5. Acceptable Use Policy
Customers must use Altralink services responsibly and in accordance with applicable laws:
Prohibited Activities
- Illegal activities or distribution of illegal content
- Spamming, phishing, or other malicious communications
- Copyright infringement or intellectual property violations
- Network abuse or attempts to compromise security
- Reselling services without authorization
- Excessive bandwidth usage that degrades network performance
Network Management
- We may implement reasonable network management practices
- Traffic prioritization may occur during peak usage periods
- Services may be temporarily limited to ensure network stability
6. Equipment and Installation
Terms regarding customer premises equipment and installation:
Equipment Rental
- Rental equipment remains property of Altralink
- Equipment must be returned upon service termination
- Customer is responsible for equipment damage or loss
- Replacement charges apply to damaged or unreturned equipment
Installation Terms
- Standard installation is included in service setup
- Custom installation work may incur additional charges
- Customer grants access rights for installation and maintenance
- Customer is responsible for any property damage during installation
7. Service Level and Performance
While we strive to provide reliable service, performance may vary:
- Advertised speeds represent maximum possible speeds
- Actual speeds may vary based on network conditions and usage
- We aim for 99.9% network uptime but do not guarantee availability
- Service interruptions may occur for maintenance and upgrades
- Performance may be affected by customer equipment and configuration
8. Contract Terms and Termination
Service agreements and termination provisions:
Contract Duration
- Services may be provided on month-to-month or contract terms
- Contract terms and early termination fees are specified in service agreements
- Promotional pricing may require minimum service commitments
Termination Rights
- Either party may terminate service with appropriate notice
- We may terminate service for breach of these terms
- Customer may terminate within 30 days under our satisfaction guarantee
- Final bills and equipment return are required upon termination
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for detailed information about data collection and use. Key points include:
- We collect information necessary to provide and improve services
- Customer data is protected with appropriate security measures
- Information sharing is limited as described in our Privacy Policy
- Customers have rights regarding their personal information
10. Limitation of Liability
Altralink's liability is limited as follows:
- Our liability is limited to the monthly service charges paid
- We are not liable for indirect, incidental, or consequential damages
- Service interruptions do not constitute breach of contract
- Customer data backup and security is customer's responsibility
- Third-party content and services are not our responsibility
11. Dispute Resolution
Disputes will be resolved through the following process:
- Initial complaint resolution through customer service
- Escalation to management for unresolved issues
- Formal complaint process with designated time frames
- Arbitration or mediation for complex disputes
- Legal action as a last resort under applicable jurisdiction
12. Changes to Terms
These terms may be updated from time to time:
- Material changes will be communicated with 30 days notice
- Continued use of services constitutes acceptance of updated terms
- Customers may terminate service if they disagree with changes
- Current terms are always available on our website
13. Contact Information
For questions about these Terms & Conditions or to report issues:
By using Altralink services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions along with our Privacy Policy and any additional service-specific agreements.